Terms & Conditions
Let’s get the nitty-gritty and more serious stuff out of the way before getting to the fun parts…
The Client referred to below is anyone who purchases Favour Bunches (service offerings) via the Ombre Design Studio (ODS) website.
The Favours (service offerings) provided are strictly online advisory, consulting services and guidelines for self-application and are regarded as recommendations to improve the look and feel and functionality of the Client’s living space(s). No “physical” or construction service will be provided at the Client’s premises through any service offering (Favour Bunch) purchased on the ODS website.
Once the payment amount is made to the account of ODS the Client will receive an email from ODS to gather information – for ODS to fulfil proper services the Client should provide requested details regarding the room / functional area / space to be transformed or decorated.
To allow ODS to start with the design process and precisely understand the Client’s living space, requirements, the look the Client is aiming for etc., detailed information will be needed and requested from the Client (@ the email address given by the Client). The Client agrees to use online communication directly with ODS as the only means of correspondence.
The Client’s e-design proposal will be provided via email within 4 – 21 days (depending on the size of your purchase) after receiving the requested details from the Client.
ODS can NOT be held liable for unsatisfying results if the Client did not provide ODS with the necessary information.
No refunds are granted, however, ODS welcome an amicable discussion per email should the Client have any queries or concerns. Should the Client have any thoughts, concerns or queries it is kindly requested to contact ODS first.
One Design Proposal Revision per purchased Bunch can be requested by the Client and will be considered at the discretion of ODS by reviewing the circumstances at hand.
ODS can NOT be held liable for any unavailable / faulty goods or injury or damage that might occur while the Client is applying the proposed solutions from ODS.
ODS can NOT be held liable for organising replacement, repairs or freight claims for procurements made in connection with suggestions from e-design proposals.
ODS can NOT be held liable for any unavailable / faulty goods or injury or damage or unsatisfying service delivery or results that might occur while the Client is applying the proposed solutions or is making use of services and/or products from other interior designers / decorators / installers / contractors / suppliers / retailers or any other service advisers.
ODS can NOT be held liable for the ways, methods or procedures of construction, manufacture, delivery & installation, or safety precautions in connection with e-design proposals or for the performances or errors of contractors or any subcontractors, suppliers or other party performing work at the Client’s premises or for any failure of them to meet any schedules or completion dates.
The Favours provided per one Bunch are restricted to one room or functional area no larger than 25 square meters.
With any area larger than 25 square meters another Bunch will be charged.
The Client should realise that colours may vary on different computer screens.
Colours, especially paint, should be tested first – it can be influenced by various factors such as textures, light, and surrounding colours.
ODS can NOT be held liable for the differences in the colours, textures, patterns, light, etc. viewed on screen vs. applied resulting in different outcomes than expected by the Client.
The Client’s personal information will be used for the sole purpose of communication between ODS and the Client and to enable service delivery by ODS to the Client.
Custom developed designs and photos of finished projects will only be used for marketing purposes with the Client’s consent.
All designs, (including brand identity designs), mood boards, plans, photos, graphics or anything created by Ombre Design Studio are the sole property of ODS. Clients and readers are free to re-post content and designs, but they should link back to the original post and give credit where it is due.
Bunches can be purchased as gifts which are great for just-marrieds, housewarmings, relocations, etc.
Payment via PayPal gateway
or PayFast gateway (enables easy, secure and instant transfer of money from online buyers to sellers. Merchants can accept funds from local and international customers from anywhere in the world in ZAR. A variety of payment methods to suit all customers: Instant EFT, credit cards, Masterpass, mobicred, debit cards and Bitcoin. PCI DSS Level 1 Service Provider – the highest security level possible).
By accepting the above Terms & Conditions the Client understands and agrees to every point.
Phew! Now let’s get on with it already…