You’ll find the form to complete, at the bottom of this page.

 

Consumer Guarantee and Refund Policy for Digital Download Products (files/images/designs)

 

Please note that in the below text:

Ombre Design Studio (the seller) is at times referred to as “ODS”;

the consumer is at times referred to as “you”.

 

• Every query, claim or request regarding a purchased product should be done by you within 14 days of the original purchased date.
• ODS strive to provide you (the consumer) with digital content that is:
  • Of satisfactory quality
  • Fit for a particular purpose
  • As described by the seller (ODS).
• If your purchased digital content does not meet these criteria and develops a fault, you have the right to have your digital product repaired or replaced.
• The retailer/seller (ODS) has an opportunity to repair or replace any goods or digital content that are of unsatisfactory quality, unfit for purpose or not as described before you can claim a refund.
• If ODS cannot provide you with a replacement or repair, you are entitled to a partial refund of 75% of the purchase price. A discount coupon code can also be provided to you to purchase another product in the ODS Shop.
• If you are not satisfied with a product or service and are still within 14 days of your original purchase date, your request for a replacement, repair or refund will be honoured.
• Please contact ODS directly should you have any query or complaint. You can use the form at the bottom of this page, to simplify things. Otherwise, send an email to support@ombredesign.studio or chat@ombredesign.studio.
• Should you open a dispute with a payment gateway, or negatively depict the name of Ombre Design Studio elsewhere, instead of trying to resolve an issue directly with ODS, ODS will keep 50% of the disputed amount while gathering evidence for submission of the dispute.
• Should you have made a genuine mistake, like selecting a different product than what you have intended to, ODS will assess your situation and consider a 100% refund. Just remember, honesty is a virtue! A request regarding a situation like this should be submitted to ODS directly within 14 days of your original purchase.
• In the case where you have made a purchase, but not downloaded a file yet, you are entitled to a 100% refund of the purchased price of that particular product. Importantly, you should contact ODS directly within 14 days of your original purchase date.
• If you have not downloaded your purchased file within the 7 days after the purchase date, because you forgot to or another valid reason, ODS will assess your situation and make the file available to you again through another means. But, it is still your responsibility to submit a request for this kind of situation within 14 days of purchase date. Yet, please immediately download your purchased file or remember to do it within 7 days of purchase date – the file can be accessed in the completed order email you receive after making the purchase.
• It is your (the consumer’s) responsibility to provide a valid email address at Checkout. You should also check your spam folder for any emails from chat@ombredesign.studio or support@ombredesign.studio.
• You will receive a copy of the Terms and Conditions, including the Consumer Guarantee and Refund Policy after your purchase / with your completed order.
• You are given the opportunity to accept the Terms and Conditions at Checkout and cannot place an order after accepting this.
• Please contact ODS directly should you have any query or complaint. Complete the form below.

 

 

Let’s patch things up / treat this wound to heal a.s.a.p. and resolve this matter in a civilised manner. Peace? ✌️

Please share your thoughts regarding your product/service query, concern, request, complaint or claim.

 

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